The fifty things your customers wish you knew about them - 31 - 50

Video 31 - I don’t understand a lot of the messages you send me.

Ever felt like your messages get lost in translation? Keep it simple and clear! Quick tip: Use plain language and avoid jargon by reviewing your messages for clarity and simplicity before sending them.

Video 32 - I find myself endlessly fascinating.

Do your customers love to share their stories? Engaging with their stories and opinions can really enhance your connection with them. Quick tip: Show genuine interest by asking open-ended questions, like 'Can you tell me more about that?' or 'How did that experience impact you?

Video 33 - The wealthier I get, the more I like free stuff

Who doesn’t love free stuff? Even the wealthiest appreciate a little something extra. Quick tip: Offer exclusive freebies to your loyal customers, like a special discount or a complimentary gift. What do you offer to delight your customers? Share your ideas!

Video 34 - I don’t understand how to use your website

Is your website user-friendly? A simple, intuitive design prevents frustration and embarrassment. Quick tip: Regularly test your website’s usability with real users and make necessary improvements. 

Video 35 - Our relationship isn’t equal and it never will be.

Recognise the power dynamics in customer relationships. Respect and empathy go a long way. Quick tip: Always listen actively and respond thoughtfully by acknowledging their concerns and offering solutions.

Video 36 - I hate salespeople, but I like to buy things.

Nobody likes being sold to, but everyone loves buying! Focus on providing value and solutions by highlighting benefits so your customers don't feel manipulated into making a decision.

Video 37 - There’s something in my life I’m afraid of losing

Provide a sense of security for your customers' valued possessions and gain their eternal gratitude.

Video 38 - Encourage us to create content for your brand

Encouraging user-generated content is a powerful way to connect with your audience. We love sharing our experiences, so why not invite your customers to create content for your brand? Whether it's a review, a social media post, or a shoutout, it helps build a strong community around your business.

Video 39 - Provide remote assistance, please!

Remote assistance is a game-changer! Offering options like video calls, remote desktop access, or augmented reality support can be a lifesaver when your customers need troubleshooting. It's all about making help accessible and efficient, no matter where they are.

Video 40 - Come on, celebrate customer milestones!

Don't miss a chance to make your customers feel special! Celebrating milestones like their first purchase anniversary or reaching a certain number of purchases with personalised messages or special offers shows you care. It's a fantastic way to make customers feel valued and appreciated.

Video 41 - I love companies that offer interactive tutorials

Customers love companies that offer interactive tutorials! Gamified, hands-on learning makes understanding your product or service so much more fun and engaging—and who doesn’t love the chance to win something?

Video 42 - Sure everyone has a loyalty programme

Keep us coming back! Creative loyalty programs are the key to repeat customers! Incorporate fun elements like gamification, surprise perks, or exclusive access to keep customers engaged and excited. A little creativity goes a long way in building lasting customer relationships.

Video 43 - I consider myself quite creative, why not include me in your creative process?

Want to build a stronger connection with your customers? Involve them in the creation process! Hosting workshops or idea sessions where they can contribute to new products or services makes us feel truly connected to your brand. It’s a win-win for everyone!

Video 44 - I love companies that offer on-demand services.

On-demand services like same-day delivery, instant consultations, or real-time troubleshooting are game-changers! This level of convenience saves time and makes your business the go-to choice when customers need something fast. Keep it up, and you'll have loyal customers for life! Quick tip: Streamline your on-demand services to make the experience as smooth and efficient.

Video 45 - I like it when your business is culturally sensitive and inclusive

Culturally sensitive and inclusive business practices go a long way in making everyone feel valued. Whether it's through diversity training, inclusive marketing, or offering multilingual support, showing respect for all cultures strengthens your brand and broadens your reach.

Video 46 - We truly care about your experience

Ever wish your customers could see the late nights, the passion, and the hustle behind what you do? Mike Said What is here to share exactly that—straight from the heart of small business owners like you.

Video 47 - We're Human Too

Mistakes? Yep, they happen. But behind every business is a team of real people working hard to fix things, learn, and improve. Mike Said What explores why honesty, accountability, and a little bit of humanity go a long way when it comes to customer relationships.

Video 48 - Your feedback shapes us

Your thoughts matter—whether it’s a thumbs-up or a tough critique. Every bit of feedback helps us grow, improve, and serve you better. In this video, Mike Said What shows how listening to customers (like you!) can drive real change and make a business stronger.

Video 49 - Always striving for better

Good enough? Nah, we’re always looking for excellent. Whether it’s upgrading our products, refining our services, or adding that extra sparkle to your experience, we’re constantly evolving to bring you the very best. In this video, Mike Said What reminds us that innovation never stops—and neither do we!

Video 50 - Small choices make a big impact

Dear loyal supporter, Every time you support our business, you’re not just making a purchase—you’re helping sustain local jobs, fuel dreams, and uplift communities. 💚 In this video, Mike Said What shows how the smallest choices from customers like you create a ripple effect of positive change.

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