The 50 things your customers wish you knew about them - Video 21 - 30

Video 21 - Don't make me feel silly

Ensuring your customers feel respected and intelligent when using your service or product fosters loyalty.

Video 22 - Get my perspective

Customer perspectives can provide valuable insights into your true strengths and differentiators.

Video 23 - Make me feel uniquely essential and valued

Personalised communication make customers feel uniquely essential and valued.

Video 24 - Never embarrass me

Ensuring a customer never feels embarrassed by their actions or questions is critical to a comfortable and reassuring experience.

Video 25 - Flatter me a little

Simplifying the process for customers to provide information and gently flattering them can enhance engagement and sales.

Video 26 - Appreciate me

Personal appreciation for a customer's business or referrals fosters a positive and loyal relationship.

Video 27 - Give me value for money

Customers are willing to invest if they perceive that the value they receive corresponds proportionally to what they spend.

Video 28 - I'll forgive you if you don't take me for granted

Trust and loyalty can buffer against occasional mistakes, provided the customer doesn't feel undervalued.

Video 29 - I spend an awful lot of time being scared to death

Recognising and addressing customer fears, even indirectly, can build a solid emotional connection.

Video 30 - I have the attention span of a goldfish.

Regular, meaningful contact keeps your brand top-of-mind for customers.

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Stay tuned for more tips to keep your customers coming back for more.