Marang Setshwaelo
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Recent activity by Marang Setshwaelo-
That's really clear and straightforward. The intent of these documents should not be to leave the customer confused about their rights & responsibilities. This ambituity serves no one really - and...
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Thanksfor this Shaun - it's of huge importance in a country that has 11 official languages - that's another layer to this issue of accessible language! As we provide services to a very diverse pop...
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I need to look that case up i'd never heard of it! Wonderful!Truth be told i almost feel like the complex language of the law is set up to exclude the unwashed masses and leave a very lucrative in...
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Don't get me started on those! such an obvious attempt to obfuscate - and it begs the question - why is so much fine print even necessary? what's buried in there that they don't want us to know? c...
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https://www.farnamstreetblog.com/2013/04/the-emperor-has-no-clothes/- On the flip side complicated jargon-laden internal communications can also hamper a company's relationship with it's most impo...
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This is important - for us being in the communications field it holdsespecial resonance. No client wants to feel that they've been manipulated into doing something they would have otherwise declin...
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Required reading really!!
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So much to be learnt from this. I learnt that inasmuch as i'm a naturally gregarious human being who connects easily with people it is critical to also have a formal feedback service in place also...
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For sure - and conversely if i feel like a complaint is consistently handled poorly then i become a VERY disgruntled customer and almost go on a crusade to ensure that everyone i know avoids the o...
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Thanks for that article - very illuminating and put some sobering statistics on what we pretty much know to be true! Imagine 12 positiveexperiences to make up for the damage that 1 poor customer r...