Marang Setshwaelo
- Total activity 42
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 0
Comments
Votes on activity by Marang Setshwaelo-
Thanks for that article - very illuminating and put some sobering statistics on what we pretty much know to be true! Imagine 12 positiveexperiences to make up for the damage that 1 poor customer r...
-
For sure - and conversely if i feel like a complaint is consistently handled poorly then i become a VERY disgruntled customer and almost go on a crusade to ensure that everyone i know avoids the o...
-
Impressive how you've woven it into the fabric of your company culture! and the results speak for themselves! (and now i know i'm definitely going to be checking into one of your facilities -the e...
-
It depends on the business you're in but i find making occasions out of special days works really well - eg celebrating anniversaries of how longwe've been with a client sending them flowers when ...
-
Precisely! and in a world where word of mouth marketing is so effective bolstered by the hugely influential power of social media customer experience is central to establishing your brand. You ign...
-
So much to be learnt from this. I learnt that inasmuch as i'm a naturally gregarious human being who connects easily with people it is critical to also have a formal feedback service in place also...
-
Certainly - key to delivering successfully and consistently on your client's objectives is understanding where they're coming from and trying to achieve - this not only assures the client that you...
-
Thanksfor this Shaun - it's of huge importance in a country that has 11 official languages - that's another layer to this issue of accessible language! As we provide services to a very diverse pop...
-
That's really clear and straightforward. The intent of these documents should not be to leave the customer confused about their rights & responsibilities. This ambituity serves no one really - and...
-
I need to look that case up i'd never heard of it! Wonderful!Truth be told i almost feel like the complex language of the law is set up to exclude the unwashed masses and leave a very lucrative in...