Hone your ability to “maak ‘n plan”. Use this simple do-and-don’t checklist to guide you when things go wrong!
- Remember everything is temporary, even this.
- Revise the plan with the new information and adjust goals and actions accordingly.
- Communicate the why, what, and how to all stakeholders – be transparent.
- Ask – so what can we do? Invite input and give it a try!
- Look for the people who have your back (suppliers, customers, staff) – and have theirs.
- Pause before acting. The difference between reacting and responding is in the pause.
- Harness lessons learnt in other tough situations.
- Remember that change also brings new opportunities.
- Panic – your business needs you to lead from the front.
- Choose the wrong survival reaction - fight, flight or freeze. The latter two won’t help.
- Overthink it – action is always better than paralysis.
- Forget to care for yourself and your people.
- Forget your loyal customers – loyalty is a two-way street. How can you help them?
- Rush – agility is vital, but haste is the enemy of logic, resulting in mistakes and poor decision making.
- Play it too safe – a calculated risk is just that, it’s not a gamble.
“The comeback is always stronger than the setback.”