Small business owners often subscribe to this philosophy: “If you want something done right, you have to do it yourself.” This mantra is only half true. To get everything your business needs done, you must transfer procedural knowledge, decision-making guidelines and a schedule from inside your head to your employees.
Here are some great tips:
Document the process:
Document the step-by-step procedures for how to complete a commonly performed task in your business.
- Write a procedural manual describing how to perform a task
- Create a checklist describing the steps – assuming your employees already have the skills to do each step but often forget or skip steps
- Make a simple tutorial video using your phone as you perform the task, explaining what you are doing and why you are doing it
- When you assign an employee a particular task, just give them the manual, the checklist or video tutorial.
Document decision-making guidelines:
To grow a business without driving yourself crazy, you can’t delegate only the tasks to others. You have to delegate decisions to others as well. The key to getting others to make good decisions is to provide them with the implicit decision-making guidelines you personally use.
Create a schedule:
To ensure the right things get done in the right way at the right time, you need to follow this final step: creating a schedule. Create a list of daily, weekly, monthly and quarterly tasks that need to be done for each role in your business
Follow these three steps effectively and things will be done with only minimal involvement from you.
How much do you delegate to your team?